Policies

We are honoured to be your analytical service laboratory. We will strive to provide accurate, timely data to you at a reasonable price. Your satisfaction is guaranteed.

Sample submission

  • All materials must be accompanied with a MSDS. Storage and disposable information must also accompany the samples. Please also provide contact information for the responsible person.
  • New customers:  Please inform us of your VAT number and also of any PO-order or other invoicing information.
  • Our normal payment terms are 8 days.

Turn-Around Time

  •  Normal maximum turnaround time is 10 working days. We can also provide 3-5 working day and next business day delivery for an extra fee. Please contact us in advance for availability.

GMP compliant Data

  • PA is pleased to provide GMP compliant data if requested by the customer.
  • For GMP samples a Quality Agreement is required

Sample Return

  • Samples will be disposed of by Particle Analytical unless directed otherwise by the client. Please specify your choice for sample disposal or return.

Liability

  • By submitting samples to Particle Analytical (PA) you (the client) agree to the terms of payment for services provided, including additional charges and legal fees for late payment or non-payment.
  • In no event shall PA be liable to the client for any direct, indirect, special or consequential damages or losses arising from or related to services provided for or to be performed by PA.
  • PA’s liability to the client, if any, shall in not exceed the total amount paid to PA.